All Courses Metrics Matter - Average Repair Order 1 Lessons All Courses Metrics Matter - Effective Labor Rate 1 Lessons All Courses Metrics Matter - Parts Profit and % to Sales 1 Lessons All Courses Metrics Matter - Labor Profit and % to Sales 1 Lessons All Courses Metrics Matter - Labor Hours Per Ticket 1 Lessons All Courses Metrics Matter - Productivity & Efficiency 1 Lessons All Courses Metrics Matter - Gross Profit Dollars Per Hour 1 Lessons All Courses BDG Introduction to the Power of Repair Shop of Tomorrow 2 Lessons All Courses BDG Driving Profitability (1) 5.0 average rating 5 Lessons All Courses BDG Repair Order Workflow (5) 4.6 average rating 5 Lessons All Courses BDG Predictive Marketing (1) 4.0 average rating 4 Lessons All Courses BDG Advisor Academy (1) 5.0 average rating 5 Lessons All Courses BDG Digital Vehicle Inspection (1) 5.0 average rating 5 Lessons All Courses BDG Business Flow Chart (1) 5.0 average rating 5 Lessons All Courses Daily Huddle- Video ONLY - Sample video from actual morning meeting 4 Lessons All Courses Answering the Phone (2) 4.0 average rating 5 Lessons All Courses Client Check-in Process (2) 4.5 average rating 5 Lessons All Courses Build Customer Information shell with proper information (2) 5.0 average rating 5 Lessons All Courses Estimate all findings, matrix labor, check profitability (1) 5.0 average rating 5 Lessons All Courses Weekly Meeting Video ONLY an example video of a weekly meeting from one of our coaches 5 Lessons All Courses Overcoming objections (2) 4.5 average rating 5 Lessons All Courses What to edit/add/include from Tech findings; How to kick back to tech if incomplete 5 Lessons All Courses How to effectively perform a standard DVI (1) 5.0 average rating 5 Lessons All Courses How to use/sell value added propositions (1) 5.0 average rating 4 Lessons All Courses How to conduct productive employee reviews 5 Lessons All Courses How to conduct a Monday Morning Meeting 5 Lessons All Courses Employee Handbooks - Why they are a must, how to get one for your business, and what to include 5 Lessons All Courses Recruiting - How and why - recruiting vs hiring 5 Lessons All Courses How to incentivize/spiff your employees 4 Lessons All Courses Peace of Mind Warranty (POMW) - Using as a selling feature (especially in transient areas) 4 Lessons All Courses Gold Program - How do I qualify? 4 Lessons All Courses Gold Program - How to maximize the benefits 4 Lessons All Courses KPIs - Which are important and what do they mean? 5 Lessons All Courses Proper inventory levels 4 Lessons View all courses